Appointments can be scheduled by contacting the office within standard office hours.You might be requested to provide a brief description of your issue to enable us to allocate adequate time for your visit with the provider.

Kindly inform the receptionist if you believe this is an emergency or if you have any specific requirements.

Routine follow-up appointments should be scheduled at least one week ahead of time.

If you require an appointment on the same day you contact us, we will make every effort to accommodate you as quickly as possible, depending on the nature of the issue and our availability.While patients with scheduled appointments take precedence, we will also attend to walk-in patients as time permits, by any available healthcare provider.

It is the policy of the office that all patients complete an updated information sheet if it has been more than 6 months to a year since their last update.

Additionally, you will be required to present an insurance card along with a photo ID or driver's license. Assisting our office in maintaining your chart's accuracy is essential in the event that we need to contact you for any reason.

All new patients are required to arrive 20 minutes prior to their appointment to complete the new patient registration process. 

Appointments must be canceled at least 24 hours in advance to enable other patients to be accommodated.

In the event of an emergency occurring during office hours, please contact the office and notify the receptionist about the situation.If you are unable to wait for a return call, you may proceed directly to the Emergency Room. After office hours, you can reach the “On Call” doctor by dialing our office number at 512-868-0901. Please follow the instructions provided on the answering machine to obtain the appropriate contact number.

We kindly ask that you address questions, prescription refills, or minor issues during our regular office hours, as this allows the doctor to access your complete medical records. On Saturdays, the attending physician will only address acute issues. Physical examinations and surgical procedures must be arranged for weekdays. We advise against postponing any problems until after hours, as this may lead to increased time and costs if you require treatment in the Emergency Room.

Calls to the office will be addressed with priority. We will endeavor to respond to your inquiries or assist you with your issue at the time of your call as stated. However, in many cases, we will take a message so that we can retrieve your chart and allow the doctors to assess the situation.

You should expect a return call later the same day. Please provide alternative phone numbers and times when you can be reached during the day. If you call late in the afternoon, it may not be feasible for us to address your concern until the following day. If you are experiencing an emergency, please inform the receptionist so that your call can be managed appropriately.

Refills will be processed during standard office hours.

Kindly contact your pharmacy for the medications that require refilling, and they will reach out to our office. If you have not had a consultation in the recent past, you will need to schedule an appointment prior to the refilling of your medication.

Please allow 48-72 business hours for the processing of your refills. For this reason, it is advisable to contact the pharmacy before your medication runs out. If you are on multiple medications, please attempt to have them refilled simultaneously to minimize the need for repeated phone calls.

Our office is furnished with an on-site phlebotomist .

Additionally, we make use of external laboratory services. In such instances, it may take three to four days for laboratory results to arrive at our office after the date of your test. We will endeavor to contact you via phone or patient portal as soon as we have assessed the results. If you do not receive any communication from us within 7 to 10 days, you are welcome to call the office for your results. Should you have a follow-up appointment, we will hold off on discussing the results until we can do so with you in person.

The results of PAP smears and biopsy reports may require an even longer duration to be delivered to our office. We will strive to inform you as promptly as possible through phone or patient portal.

In cases of emergency or special circumstances, we will coordinate with you to ensure that you receive the results as soon as they are accessible to us.

If you are a new patient and are paying privately, the fees for the office visit will be collected at the start of your appointment. Any additional services rendered during your visit will be billed at the conclusion of the appointment. For those with insurance, you will be required to pay the co-payment in advance of your visit. 

Past Due Accounts:  We value timely payment for the services provided. Nevertheless, we are open to discussing alternative payment methods for your account if you encounter challenges in settling your account balance. We will implement suitable measures to collect debts from those who fail to make 

arrangements for payment on accounts that are sixty (60) days overdue or more

Returned Checks:  In the event that a check is returned due to insufficient funds, we will require you to settle that check using cash or a money order, and a fee of $30.00 will be imposed to account for additional bank charges. Any NSF check that remains unclaimed within 3 days following our initial contact with the account holder will be forwarded to the Williamson County Attorney's Office.

Our office is involved in various programs concerning insurance coverage. Your specific coverage and reimbursement for medical services are arrangements made between you and your insurance provider.

Nevertheless, we kindly request that you notify the receptionist of any changes to your coverage to prevent any improper billing. We accept a majority of insurance plans; however, to confirm, please reach out to your insurance company to verify if we are included in your specific plan. Should you seek insurance reimbursement, the receipt provided at the conclusion of your visit can be utilized for this purpose. Complete your insurance claim form, attach the office receipt, and send both to your insurance provider.

Our billing office is available to assist you with any inquiries or issues you may encounter.

While the physical ownership of your health records lies with FMC, you are permitted to submit an authorization request for the  Release of HealthCare Records [pdf]  in order to acquire a copy of your records. There is no fee when copies of your medical records are sent via fax or mail directly to other clinics, hospitals, or physicians for continued medical care.

However, for any other type of request or for personal use, a fee will be charged for the duplication of those records. The typical turnaround time for record requests is 14 business days, or sooner if required. Should you have any inquiries regarding our policies, please do not hesitate to reach out. We trust that this outline will provide you with a clearer understanding of our office.