Appointments
Appointments can be made by calling the office during regular office hours. You may be asked for a short explanation of your problem to allow us to schedule proper time to see the provider. Please let the receptionist know if you feel this is an emergency or if you have a special need.
Routine follow-up visits should be made at least a week in advance. If you need to be seen the same day that you call, we will try to see you as soon as possible depending on the problem and schedule. Although patients with appointments are our priority, walk-in patients will be seen, as time allows, by any available provider.
It is office policy for all patients to fill out an updated information sheet, if it has been over 6 months to a year since your last update. You will also be asked to provide us with an insurance card and photo ID or drivers license. Helping our office to keep your chart updated is crucial in case, for any reason, we need to reach you.
All new patients will be asked to arrive 20 minutes early to complete our new patient registration. For your convenience, select the New Patient Forms tab and print documents.
Cancellations of appointments should be done at least 24 hours in advance to allow other patients to be seen.
Night Call/ Emergencies
If you have an emergency during office hours please call the office and inform the receptionist of the emergency or if needed proceed directly to the Emergency Room if you cannot wait for a return call. After hours, the “On Call” doctor can be contacted by calling our office phone 512-868-0901. Follow the prompts on the answering machine and you will be given the correct number to call. Please try to handle questions, refills or minor problems during our regular office hours so the doctor has the benefit of your full records. On Saturdays the treating doctor will see only acute problems. Physical exams and surgical procedures will need to be scheduled during the week. Please do not put off problems until later when the office is closed as it will result in much more time and expense if you have to be seen in the E. R.
Telephone Calls
Calls to the office will be handled on a priority basis. We will try to answer your questions or assist you with your problem at the time of your call as indicated. However, many situations will be handled by taking a message so that we can pull your chart and let the doctors review the situation. You should receive a return call later the same day. Please leave alternate phone numbers and times where you may be reached during the day. If you call late in the afternoon, it may not be possible for us to assist you with your concern until the next day. If you have an emergency, please tell the receptionist so that your call may be handled appropriately.
Medication Refills
Refills will be made during regular office hours. Please call your pharmacy for
the medications that you need refilled and they will contact our office. If you have not been seen in the recent past, you will be asked to schedule and appointment before the medication can be
refilled. Please allow one to two days to process your refills. For this reason, you should call the pharmacy before you run out of medication. If you have multiple medications, please try to have
them refilled at the same time so as to avoid repeat phone calls.
Laboratory/ X-Ray Results
Our office is equipped with
an on-site laboratory and X-ray.
We also utilize outside laboratory services. In these cases, laboratory results may take three or four days to reach our office following the date of your test. We will try to reach you by phone or mail as soon as we have reviewed the results. If you have not heard from us within 7 to 10 days, you may call the office for your results. If you have a follow-up appointment, we would rather wait and discuss the results with you here personally.
Results of PAP smears and biopsy reports may take even longer to reach our office. We will try to notify you as soon as possible by phone or mail.
In an emergency or special situation, we will make arrangements with you to get the results as soon as they are available to us.
Billing
If you are a new patient and are private pay, charges for the office visit will be collected at the beginning of your visit. If there are any other services provided during your visit we will collect them at the end of the visit. If you have insurance you will be asked to pay the co-payment up front before your visit. If you have a deductible we will collect your portion at the end of the visit.
Past Due Accounts
We appreciate prompt payment for services rendered. However, we are happy to discuss alternate methods of payment on your account should you have difficulty paying your account balance. We will take appropriate means to collect accounts of those who do not make some arrangements for payment on accounts that are (60) days overdue or beyond.
Returned
Checks
If a check is returned due to insufficient funds we will expect you to pay that check with cash or money order and a fee of $30.00 will be added to cover additional bank charges. Any NSF check that is unclaimed within 3 days of our first contact to the account holder will be sent to the Williamson County Attorney's Office.
Insurance
Our office participates in a number of different programs related to insurance coverage. Your particular coverage and reimbursement for medical services is between you and your insurance carrier. However, we ask that you inform the receptionist of any changes in your coverage so that we will avoid billing you improperly.
We accept most insurances, but to be sure, please contact your insurance company and ask if we are contracted under your specific plan.
If you file for insurance reimbursement, the receipt that you receive at the end of your visit can be used for filing. Fill out your insurance claim form, attach the office receipt
and mail both to your insurance company.
Our billing office will be happy to assist you if you have any questions or problems.
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